Refund Policy

Effective Date: October 10, 2026

This Refund & Return Policy applies to products purchased directly from Drumatica.com, operated by Imaginos LLC under the registered Drumatica® trademark.

Purchases From Third-Party Sellers

Drumatica® products may also be sold through authorized resellers, retailers, distributors, marketplaces, and other third-party sales partners. Purchases made through a third-party seller are transactions between the customer and that seller and are subject to the seller's applicable terms, refund policies, return policies, and procedures.

Imaginos LLC does not generally issue refunds, credits, or payment reversals for purchases for which Imaginos LLC was not the original seller or merchant of record. Refund or return requests for products purchased from a third-party seller should be submitted directly to the seller from which the product was purchased.

Drumatica may provide product registration, activation, downloads, licensing, technical support, updates, or other customer services for eligible Drumatica products purchased through authorized third-party sellers. Providing those services does not make Imaginos LLC the seller or merchant of record for the original transaction and does not transfer responsibility for the third party's refund or return obligations to Imaginos LLC.

If a third-party seller directs you to contact Drumatica regarding a technical, licensing, activation, or product-support issue, we will make reasonable efforts to assist you. Any refund for the original third-party purchase, however, must generally be processed by the original seller unless Imaginos LLC expressly agrees otherwise or applicable law requires otherwise.

Digital Products, Samples & Software

Drumatica primarily sells non-tangible digital products that are delivered electronically. These may include Kontakt instruments, software and plugins, downloadable drum samples and sample libraries, WAV and TCI files, MIDI files and groove libraries, presets, expansions, license or serial keys, and other downloadable digital content.

Because digital products cannot be physically returned once they have been delivered, downloaded, accessed, activated, registered, or otherwise made available to the purchaser, digital product sales are generally final and non-refundable once delivery or access has occurred, except where a refund or other remedy is required by applicable law.

Before purchasing, please review the product description, system requirements, compatibility information, required third-party software, supported formats, and any other technical requirements shown on the applicable product page.

If you believe you purchased the wrong product, made a duplicate purchase, or otherwise made a purchase in error, please contact us as soon as possible. If the product has not yet been downloaded, accessed, activated, registered, or otherwise used, we may be able to cancel or refund the purchase at our discretion.

If a digital product is defective, cannot be delivered as described, or you experience a technical problem with your purchase, please contact us. We will make reasonable efforts to troubleshoot the issue, provide replacement files or corrected downloads where appropriate, or otherwise resolve the problem. If we are unable to provide the purchased product or remedy a material technical problem attributable to the product, we may provide a refund or other appropriate remedy.

A customer's inability to use a product because the customer's computer, operating system, DAW, sampler, host software, third-party software, hardware, or other environment does not meet the compatibility or system requirements disclosed on the applicable product page generally does not qualify for a refund.

Nothing in this policy limits any refund, cancellation, warranty, or other consumer right that cannot lawfully be excluded or limited under applicable law.

Promotional Pricing & Price Changes

Drumatica may offer discounts, promotional pricing, introductory pricing, upgrade pricing, bundles, or limited-time offers from time to time.

Unless otherwise required by applicable law or expressly stated as part of a promotion, purchases made before or after a promotional period are not eligible for a refund, partial refund, credit, or price adjustment based solely on a subsequent change in price or the availability of a different promotion.

Bundles, Upgrades & Crossgrades

Products sold as bundles, upgrades, crossgrades, or other specially priced offers may be subject to eligibility requirements. We may verify ownership of qualifying products before fulfilling an upgrade or other discounted license.

Where a bundle or discounted offer includes multiple downloadable products, downloading, accessing, registering, or activating any included digital product may cause the transaction to be treated as delivered for purposes of this Refund & Return Policy.

If an upgrade, crossgrade, bundle, or other discounted purchase requires ownership of another product and the purchaser does not meet the stated eligibility requirements, Imaginos LLC may cancel the order, request payment of the applicable price difference, or take other reasonable action consistent with the terms of the offer.

Software Licenses, Serial Numbers & Product Activation

Certain Drumatica products may include or require software licenses, serial numbers, registration codes, activation credentials, or other product-specific authorization.

Once a unique software license, serial number, registration code, or similar credential has been issued, delivered, registered, redeemed, or activated, the associated digital product is generally considered delivered and is not eligible for a refund, except where required by applicable law or expressly approved by Imaginos LLC.

Customers are responsible for safeguarding license and registration information supplied with their purchases. A refund does not authorize continued use of any refunded software, samples, downloads, licenses, serial numbers, or other Drumatica content.

Physical Goods

If Drumatica offers physical merchandise or other physical goods, please contact us within 14 days after delivery to request a return.

To be eligible for a return, physical goods must be unused, undamaged, and returned in their original condition and packaging. Proof of purchase may be required.

Please contact us before sending a physical product back so that we can provide return instructions. Items returned without prior authorization may not be accepted.

Unless the item was defective, damaged upon arrival, incorrectly fulfilled, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges, if any, are generally non-refundable.

Once an eligible return has been received and inspected, we will notify you regarding approval of the refund. Approved refunds will generally be issued to the original payment method.

Refund Processing

When Imaginos LLC approves a refund, we will initiate the refund to the original payment method when reasonably possible. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If a refund is issued for a digital product, any associated license, serial number, registration, download entitlement, or other right to use the refunded product may be revoked or deactivated where technically possible. The customer must discontinue use of and delete any copies of the refunded product in their possession or control.

Payment Disputes & Chargebacks

If you believe there is a problem with a purchase, delivery, charge, or Drumatica product, please contact us so that we have an opportunity to investigate and resolve the issue.

Initiating a payment dispute or chargeback does not expand or replace the refund rights provided by this policy or applicable law. Where a payment dispute or chargeback is initiated, Imaginos LLC may provide the payment processor, card issuer, bank, or other financial institution with relevant transaction, product-delivery, download, registration, activation, licensing, customer-communication, and other records reasonably necessary to document and respond to the dispute.

Where permitted by applicable law and applicable product-license terms, access to products, downloads, licenses, or services associated with a transaction that has been refunded, reversed, or successfully charged back may be suspended or revoked.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable consumer-protection law.

Where applicable law provides a customer with mandatory cancellation, refund, warranty, or other rights that conflict with this policy, the applicable legal requirement will control.

Contact Us

If you have a problem with a Drumatica product or believe your purchase may qualify for a refund or return under this policy, please contact us before initiating a payment dispute or chargeback. We want the opportunity to investigate and resolve legitimate purchase, delivery, licensing, or technical issues.

Imaginos LLC
Drumatica®
Ohio, United States

Email: info [at] drumatica [dot] com
Website: Drumatica.com

Drumatica® is a registered trademark of Imaginos LLC.